After you complete and submit the RMA Request form, we’ll assign your product return an RMA number and send a reply to your email address with instructions and a printable UPS shipping label.
Prepare and pack your product according to the instructions (including shipping or warranty info) below. For questions about an RMA return or for immediate assistance, contact us at (800) 894-3616 or via our contact page.
Note: we designed the RMA Request Form to manage a single product. If you have multiple products to return (for example, if you are a VAR upgrading your inventory), please contact anyone on the Aertos Support team to arrange details.
Prepare the Product:
Please prepare your product carefully for shipment.
- Return the product and the entire contents of the case as you received it. Note any exceptions to this in the appropriate form field.
- If your aircraft stored important image data on a microSD card, remove the card and transfer your data to a computer. Digital Aerolus cannot be responsible for lost or corrupted images. If you keep the SD card so you can reinsert after we return your aircraft, note this in the appropriate form field.
- Include any broken pieces. These may help us understand how your aircraft failed or exactly how it was damaged.
Packing Your Product:
Please pack your product carefully. Although your rugged Aertos UAV and transport case are designed to withstand abuse, shipping companies can be very hard on package contents when the contents are poorly packed or poorly labeled.
- Please carefully pack the aircraft in its transport case. Include all accessories unless you have made other arrangements with your sales staff. Take a photo for your records.
- If you have the original cardboard box (or substitute cardboard), please pack the case inside the cardboard as protection. If you choose to ship the aircraft without its cardboard box, carefully close the case and add zip tie fasteners as a security measure.
- Aertos 120: Default container weight (as originally shipped) is approx. 42 lbs; default container box dimensions are 25x14x25 inches.
- Aertos 130IR: Default container weight (as originally shipped) is approx. 56 lbs; default container box dimensions are 22×15.5×29 inches.
Photos of Packed Aertos Products:
Aertos 130IR: an Aertos 130IR packed in its case and cardboard shipping box for return. (Select any photo to enlarge).
Shipping Provider & Charges:
Our preferred shipping provider is UPS. We originally delivered your product to you via UPS unless we made a different arrangement (for example, we hand delivered to you during a onsite demonstration).
After you submit your RMA Request Form, we’ll reply to you with a UPS shipping label based on the info you submitted. When you receive the label, attach it to your package.
Contact us if you must arrange a different provider for your RMA shipment. We’ll want the details so we can plan to receive your shipment.
Shipping charges are your responsibility unless you have made other arrangements with us in advance – for example, because your product is under warranty.
Warranty:
Your Digital Aerolus product purchase includes a limited warranty. See the Product Warranty page, or contact us for more information.